Refund policy

To start a return, please email us at info@rausocks.com with your order number and the reason for the return.

Returns

Our returns policy lasts 30 days. If 30 days have passed since your delivery date, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company - it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund, please contact us at info@rausocks.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please email us at info@rausocks.com.

Please note: for hygiene reasons, we do not accept returns or exchanges on socks that have been worn or removed from their original packaging, unless they are faulty.

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, you are entitled to a repair, replacement or refund as required by law.

Shipping

To return your product, please contact us at info@rausocks.com and we will provide the return address.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

RAUSOCKS
79 Enmore Rd, Newtown NSW 2042, Australia
info@rausocks.com